Refund policy

30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return. Because our products include OLIPOP functional healthy sodas (such as Banana Cream, Blackberry Vanilla, Cherry Cola, etc.) and merchandise items (like t-shirts, bucket hats, and stickers), return eligibility is subject to specific safety and hygiene guidelines to ensure the health and safety of our customers.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

•Beverages & Food Items: Items must be unopened, unused, with original packaging and seals intact. Due to health and safety regulations, any opened, consumed, or compromised beverage products are non-returnable and non-refundable (unless there is a manufacturing defect or shipping damage).

•Merchandise & Apparel: Apparel and accessories must be unworn, unwashed, undamaged, and with all original tags attached.

•You must provide a receipt or proof of purchase (order confirmation email or order number).

Items Not Eligible for Return

The following items cannot be returned or refunded:

•Gift cards and final sale/clearance items.

•Opened or consumed sodas and beverages (due to strict food safety regulations).

•Returns initiated based on personal taste or flavor preference.

Return Shipping Costs

We support eligible returns. If your return is due to our error, shipping damage (e.g., dented/leaking cans during transit), or product defect, we will cover the return shipping costs. For returns initiated due to customer preference for eligible merchandise items, customers may be responsible for return shipping fees.

How to Initiate a Return

1.Contact our customer support team at info@drinkalipop.shop with your order number, reason for return, and clear photos if items arrived damaged.

2.Once approved, you will receive a Return Merchandise Authorization (RMA) and return instructions.

3.Securely pack the items and ship them to our designated returns address.

Return Address

Drink Alipop (drinkalipop.shop)

73 Windward Way

Canandaigua, NY 14424

United States

Refund Processing Time

Once your return is received and inspected, we will process your refund within 1-2 business days. Refunds will be issued automatically to your original payment method. Depending on your financial institution, it may take an additional 7-10 business days for the funds to reflect in your account.

Damaged or Defective Items

If your beverages arrive damaged or leaking due to transit, or if merchandise arrives with quality defects, please contact us within 7 days of delivery at info@drinkalipop.shop with clear photos. We will promptly arrange for a full refund or a free replacement.